Client Testimonials

Claudio was fantastic to deal with while selling our home and helping us find our new home. He was very responsive and provided us with all the information we needed to make informed decisions. I would recommend his services to anyone buying or selling.

Debbie & Rob D.

Claudio was fantastic to deal with while selling our home and helping us find our new home. He was very responsive and provided us with all the information we needed to make informed decisions. I would recommend his services to anyone buying or selling.

Debbie M

We used Claudio to sell and buy a property recently and are very happy with his services. Marketing a 60+ year old home with little to no improvements in a down market amidst rising interest rates is a tough sell but through Claudio's expert guidance using staging, professional photography and aerial video the property sold quickly.
We highly recommend Claudio if you're looking for a realtor. He's proactive without being pushy, knowledgeable and most of all a warm and caring person who always has his clients best interest at heart.

Joyce W. & Martin S.

Claudio assisted us in the purchase of a condo in a co-op. His experience in dealing with such matters helped us negotiate the purchase and complete all of the paperwork to finalize the sale. Although we had a few misgivings, Claudio helped us understand the value of the property and satisfied our every concern. Also, he referred us to a lawyer who was equally helpful and very knowledgeable.

Ron and Jane K.

Claudio has assisted us both as buyers and sellers. Remarkably, each transaction occurred during challenging periods, from navigating Vancouver’s real estate market at a crazy peak in 2016, to most recently during the unprecedented 2020 world of COVID 19. Our reliance upon Claudio, and decision to work with him, is an indication of his level of service, knowledge and commitment.

Claudio has always gone above and beyond representing us and providing expert advice during our real estate transactions. Each process had unique challenges with many moving parts that were stressful to negotiate through. Claudio has a superior work ethic, is extremely professional and a pleasure to team up with selling or buying your home. Claudio is always thoughtful, communicative and available. Texts, emails, or phone calls receive a quick response 24/7 and on any day. Claudio had infinite patience for our endless stream of questions and concerns and worked tirelessly attending to every detail.

Claudio is a trustworthy, top-notch real estate professional to have on your side. We highly recommend his services and would definitely work with Claudio again.

Garfield & Judith J.

Claudio services helped us sell our place in Deep Cove in early January. We're lucky to have Claudio as our realtor. We were so impressed with his quality of services. He was our realtor for selling and buying. He's a very efficient, friendly, and caring realtor. He¹s always willing to help in giving timely advice when we felt lost in the jungle of un-affordability. We ended up buying our first house after and Claudio made it an enjoyable experience with his efficient help and know how. Currently when we encounter some hiccups with the place of previous owner, Claudio goes the extra mile to get us sound advice and key information to put the situation to rest. He cares so much that we nearly think of him as a member of the family. He is a wonderful, nice and professional agent. I'd highly recommend Claudio as your realtor.

Farzaneh & Hossein

We just sold our house in Deep Cove and we used Claudio¹s services to help us to sell the house! We were very impressed with his quality of service! All started when he brought a stager person to evaluate and give us advices on what to do to make our home more appealing for the future buyers. Then he brought a professional photographer to take pictures, make a video of the inside of our house, and a drone video of the outside with the amazing view of our place!!! At all times, Claudio was available to us to answer any questions we had and he was calling us every week to give us an update on everything we needed to know. I highly recommend Claudio if you are planing on selling your house (or even to buy one)! This was my 5th house that I sell in my life and no one before offered me the level of services that Claudio has! Thank you Claudio for everything!

Jocelyne & Jason D.

I recently had the good fortune to work with both Claudio Tonella and Sharon Kong, both with the Sutton Realty group. I was working to sell my late brother-in-law’s half duplex in Burnaby on behalf of his estate, and my wife, who was/is the executor.

Each brought something different to the table, and their strengths complemented one another. They worked diligently to get the job done. And in a weak market for Burnaby half duplexes managed to bring an above asking offer within hours of signing the listing agreement. Unfortunately it did not close due to the buyer overstating her financial capability.

In a market where other like properties were not selling, they managed to bring a qualified buyer, eventually resulting in a sale and closing at a price well above the assessed value. Other listings were not selling despite being priced below the subject property, and at a discount to their assessed values.

I have no hesitation in recommending each of them separately, and also them working as a team.

Deserving of separate mention is the integrity that each of them displayed. They did honoured their commitments. I had their high level of integrity in previous real estate transactions.

Martin S.

“Claudio was very supportive and accommodating in helping us purchase our new house on the North Shore. We felt at home working with him and got to know him on a personal level. He quickly found us the home we were looking for and followed through on everything we discussed. Claudio was proficient in dealing with all our issues and concerns in a timely and professional manner. He went out of his way to do the little extra things like organizing the cleaning of the furnace and fixing of the deck of our new home. We would be delighted is using Claudio’s services in selling and buying our future real estate home.”

Randy & Gurinder H.

“We found Claudio very approachable and very easy to deal with. The most important thing in a sales person is the ability to listen. Claudio really seemed to listen to our needs and try to match up what was available in the market to our needs. I found that Claudio wasn’t pushy or high pressure which is important. No one likes to be pressured into a decision as serious as buying a house. Most importantly, he was very flexible about timing and working around our schedule.”

Tom & Deborah J.

“Claudio’s help was invaluable. He developed a plan to prepare the house, advising me on the improvements that would be most beneficial. He helped organize the execution of these improvements by establishing a timeline, helping me find trades-people, often overseeing the job himself so that I would not have to take time off work. The actual sale of the house was handled with a high degree of professionalism. I appreciated Claudio’s ability to walk me through the process. His communication skills are excellent and he kept me informed every step of the way. It was so easy to discuss all the aspects of the transaction with him. Claudio’s approach to both the sale and purchase of the houses demonstrated not only his understanding of the real estate market, but also his genuine desire to help ensure his clients success in meeting their housing needs. He was so patient,never pressuring us, but instead encouraging us to believe that out of all the many potential homes out there, there was one for us and that we would know it when we found it.”

Kevin & Loretta H.

“We had an excellent experience using Claudio as our realtor to sell our home. He helped us to not only get our home into show-home condition, but also to design a selling strategy to maximize exposure but at the same time maintain the hype and excitement of our home. Claudio is hardworking, attentive and knowledgeable about the real estate market in our area. We felt that Claudio worked hard to represent our needs and we would recommend him to anyone looking for a realtor.”

Donald B. & Karen B.

“We had a fantastic experience with Claudio Tonella as our realtor. He was willing to facilitate all our requests and conditions for our purchase while adding experienced insight to help with our decisions. Claudio was able to negotiate a deal that was 40,000.00 less than the asking price. What really made Claudio unique was that he was always available for us throughout, even after the closing and possession of our new home. We know we have found a great realtor if we ever need to purchase another home.”

Rob & Heidi M.

“Thank-you Claudio for being a tremendous asset to us through both the purchase of our new home and the sale of our old home. The sale of a home in this “buyer’s” market required considerable effort and you had to be on top of ever changing market conditions. We very much appreciated your patience, dedication to client service and the advice we received. From helping us develop a plan for the sale of our old home, helping us stage the home properly and even getting your hands and knees dirty helping with the gardening, you were willing to go that extra mile. If you are looking for an experienced realtor who has your best interests at heart, look no further than Claudio.”

Sean & Sandra T.

“I want to take a moment to thank Claudio for the wonderful job he did in helping me purchase my new house and sell my existing home. In the last 6 months I’ve looked at many houses in Greater Vancouver and every time Claudio was willing to organize a viewing at my convenience. Claudio never tried to push a property just to make a sale. Claudio always listened to what I had to say which is so rare in this fast paced real estate world. I truly felt he was looking out for my best interests at all times. I know without any doubt that I would not have found a realtor that was willing to work as hard as he did.”

Marie L.

“We immigrated to Vancouver from the UK and asked Claudio to be our buyer’s agent for buying our new home in Canada. The Canadian real estate system is quite different from in the UK, so his knowledge and experience was really valuable. We found Claudio very friendly, informative and professional. He understood that this was a big decision for us, and that we needed time to find the right home. We would absolutely use Claudio as our realtor again and would recommend him to anyone we know.”

Harry & Linda A.

“When I was looking for a place to buy, I found Claudio to be invaluable in helping me with my search. He sent me information regularly about places he thought fit my criteria. He scheduled many viewings for me so I could get an idea of what suited me best. When I found just what I was looking for, he was a great negotiator for me. He even recommended an excellent home inspector who went over my prospective home in great detail to ensure I would be getting what I paid for. I would recommend Claudio to anyone planning to buy or sell their home.”

Bonnie M.

“Claudio helped us to find our first place, 4 years ago. This time we had to sell our place AND find another one to purchase. Claudio went above and beyond what we were expecting. He arranged to have beautiful photos and a virtual tour of our place. Really, it looked like photos out of a magazine. He had color pamphlets distributed, ads in the paper, and even a stager to come in and give me ideas in how to fix my house for showings. The response to Claudio’s advertising was huge. In one month, we had more than 80 families seeing our place and 4 offers! We were very happy with Claudio’s work and thoughtfulness, and I cannot thank him enough. He was wonderful in showing us houses and finding the perfect one for our family. Claudio literally made our dream become a reality and we will be forever grateful.

Claudine & Bruno S.

“… I am truly grateful to have had Claudio in my corner all this time. I simply could not have bought a house without all your help. When I am sure all other realtors would have given up Claudio steadily urged me forward, especially when an offer did not go through Claudio was right there keeping me focused on the next opportunity. I really appreciated Claudio’s high level of integrity and attention to every last detail along with your friendly professional approach. I feel very lucky to have met you. You certainly are my realtor for life.”

David and Margaret T.

“My wife and I are very grateful to have met Claudio. Moving is never easy, particularly when you relocate to a new Country, but buying a new home in a new Country can be very challenging and stressful. Well, Claudio helped us so much with a 360-degree support, going far beyond his duty as a Real Estate Agent. Claudio assisted us from our very first visit all the way to finalizing a contract. With his deep understanding of the market, his unquestionable experience, and his friendly personality, Claudio was able to turn a potentially stressful process into a pleasant human experience. Thereby, I would recommend Claudio to anyone interested in selling or buying a property, but in particular to buyers new to Canada, who would definitely appreciate Claudio’s ability to make you feel at home and in good hands the very first you meet him.”

Marco & Patrizia

“Claudio is a very dedicated and hardworking real estate agent. In helping us to sell our home (which had been in our  family for over 50 years), he had to please five difficult siblings! Claudio’s patience was remarkable. He was always attentive and made us feel that we were his most important clients. His communication was excellent and attention to detail thorough. I would highly recommend Claudio for anyone looking for an affable and honest real estate professional.”

Iona H.

“Claudio provided a tremendous amount of insight and ‘action’ in our recent sale. Not only was he always available for consultation but he also came up with some creative ideas on how to best approach the marketplace that really worked well. I would have no reservation in referring a close friend to contact Claudio for their realtor needs.

Scott R.

“Claudio was recommended to me and I am very pleased to direct anyone needing an expert realtor to him also. My home was listed, shown and sold with skill and charm. He helped me navigate this process with kindness and confidence that I won’t forget and appreciated very much.”

Joanne and Jack I.

“In the fall of last year, I wanted to sell my townhome in Vancouver, since I live in Ontario. I asked my friends living in Vancouver to recommend a reliable real estate agent. They stongly recommended Claudio Tonella. I listed my property with Claudio. He was very professional, very thorough, and at the same time, very friendly and dedicated. He kept me well informed about all activities related to the sale of the property. He also made valuable recommendations to speed up the process of selling. Without any hesitation, I would highly recommend Claudio Tonella as a very good real estate agent to any of my friends.”

Milena S.

“We did our homework regarding a number of realtors before selecting Claudio to assist us in selling our North Vancouver house. We had been particularly impressed with the testimonials on his website and we found we personally liked his friendly, informed, and patient approach. Claudio provided us with excellent in depth information that assisted us in properly pricing the property. Also, his advice regarding the de-cluttering and cleaning of the house was most helpful. Claudio also helped us decide on the minor renovations/repairs we should do that would result in a better sale price and net return. He recommended very good trades people to assist with the renovations.
Others have commented about how Claudio “rolls up his sleeves” to help. He was completely involved and “hands on” during the entire process. From start to finish it was a pleasure to work with Claudio. We have recommended him to others since and will continue to do so. We plan to work with Claudio again if we decide to purchase another property in North Vancouver.”

Al and Beth C.

“Claudio Tonella from the Sutton Group went above and beyond to get our house sold. He took extra time, care and energy to help us prepare our house for display. He also guided us through the ever shifting housing market, and always kept us informed on comments and developments from perspective buyers. Although we were physically far away from the sale of our home, Claudio erased time zones with his diligent communications and updates. Overall, Claudio showed confidence, patience and a consistently positive frame of mind. From the beginning to the end of the process, Claudio made sure open houses ran smoothly and that details in presentation were addressed. Thanks Claudio, for a job well done.

Keith and Maryann I.

“Claudio helped us sell and buy a house and we can’t imagine going through this without him.
Equipped with updated professional advice and knowledge, Claudio walked us through the process and helped us make the best decisions for our family. Claudio is very familiar with the North Shore market, which was so important in understanding today’s market and planning accordingly. Last, but not least, Claudio is a wonderful person to work with.”

Erez and Idit B.

“We wanted to take the opportunity to thank Claudio for all your help and assistance during the sale of our rental property. Your helpfulness as we worked through the issues of selling a rental property with tenants and the legalities of the tenancy act was so helpful.Thanks for being so flexible as we attempted to make the deal work for us, the renters, and new buyers. Thanks for all your work and patience.”

The McAllen Family

“We found Claudio a very hard working and an honest Realtor who accommodated us in every way. He was very particular on minute details and was always ready and willing to help us to all our needs and requirements. We also found that Claudio was one of the most like able Realtors there is and his honesty, hard work and other positive qualities does make him stand out from other Realtors. We would definitely recommend Claudio to any one willing to buy or sell Real Estate.”

Amir and Rosie P.

Claudio has provided expert realty advise and helped us purchase 2 homes and sell one house. His creative professional flyers in addition to a 3D virtual tour provided us with excellent market exposure to sell our townhome. With a background in urban planning, Claudio brought a wealth of knowledge and helped us find a suitable neighbourhood for our family. Going beyond the call of duty with excellent negotiating skills and a wonderful personable demeanor, he was able to close our transactions in a timely low stress manner. The extra attention he gave to us following the sale reinforced our decision to hire such a loyal and trustworthy realtor.

Julie L. & Sal C.

“What can I say… I am truly grateful to have had you in my corner all this time. I simply could not have bought a house without all your help. When I am sure all other realtors would have given up you steadily urged me forward, especially when an offer did not go through, you were right there keeping me focused on the next opportunity. I really appreciate your high level of integrity and attention to every last detail along with your friendly professional approach. I feel very lucky to have met you you. You certainly are my realtor for life.”

Rupert G.

“He listened to our concerns regarding the marketing of our unique property. We were very impressed with Claudio’s knowledge and honesty. the house was listed and sold in one month and during that time we had formed a special friendship. When you meet Claudio you will see how easy that is to do. From the first day the contract was signed to the day Claudio was putting the “Sold” sign up, he was there whenever we needed him. He answered our calls promptly and we never got the feeling that we were ever disrupting him. He kept us up-dated with feedback from potential buyers after every showing. From the beautiful pictures and virtual tour to the gorgeous brochures, Claudio was marvelous at marketing our home. We felt spoiled and special. Claudio also helped us to purchase another property. This entailed a good portion of his time also as he came to the viewings, checked City Hall, set up inspections and worked on the purchase price, which eventually everyone was happy with. In the short amount of time we got to know Claudio, we know he works tirelessly and energetically and goes above and beyond what we had encountered with other realtors. We highly recommend Claudio to anyone who is looking to buy or sell. He is very professional in his career and very personable to work with. Simply the best! Thank you Claudio for all of your hard work and dedication.”

Nunzio & Sue I.

I would highly recommend Claudio Tonella for your real estate needs. He is very knowledgeable about the “hot” market we are currently in and found his understanding of timing and how to create interest for my property all which lead to a quick sale at the best price. Claudio is a personable guy with excellent communication skills and I trusted him immediately to handle my listing. I couldn’t have asked for a more professional, caring agent who always put my needs first and whom I felt cared about me through this whole process.

 

Marci C.